Customer Care Charter


Ant Hire Solutions aims to be an outstanding provider of customer care; we are a value driven, solution provider working hard to maintain our reputation for excellence and value added service with compliance. Whenever you contact us, we want to make sure you receive the highest level of service possible and if a problem arises or we fall short of these standards, please let us know and we’ll investigate it quickly and fairly.


We take all expressions of dissatisfaction (eod) and complaints seriously and aim to resolve challenges promptly. We strive for continual improvement of our service by analysing the information provided through customer feedback. If you feel you have any issue you’d like to raise with us, please see the best route to take below:


In the first instance do contact us at:


Customer Service Compliance Officer
Customer Service Team
Ant Hire Solutions LLP
Unit 3, Queen Street
Leeds
LS10 1SL

Email: customerservice@anthire.com


We will attempt to resolve your issue immediately. However, on occasion, an investigation may be required. In these instances, we will write to you within 2 business days or if required, with an estimated timeline for a more detailed response.


This is the quickest way to resolve matters. However, if you remain dissatisfied, you may progress your issue as follows:


Write to the Customer Service Manager who will undertake a separate review of the circumstances and will advise you of on the outcome of their enquiry into the issue:


Customer Service Manager
Ant Hire Solutions LLP
Unit 3, Queen Street
Leeds
LS10 1SL
Email: customerservice@anthire.com

In the unlikely event that you remain dissatisfied with our decision, you may write to a Director at Ant Hire Solutions. A further review of the matter will be carried out at a senior level within the Company and a response will be forwarded within 5 working days.


In return we ask that you:

 

  •              Treat our team members with respect and be courteous

 

  •              Tell us if you have trouble using our products and services

 

  •              Provide the information we need to help resolve your challenge

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