Customer Care Charter
If you have a question for us, or are unhappy with any aspect of our service, please contact our customer service hotline on 0333 567 3210. Alternatively, you can email our team at firstname.lastname@example.org
Should our customer service team be unable to address your query, you can call our Customer Service Manager on 0333 567 3210 or email email@example.com
We aim to respond the same day or the following day for emails received after 4.30pm. If we can’t resolve your problem straight away, we will keep you informed.
In return we ask that you:
- Tell us if you have trouble using our products and services
- Provide the information we need to help resolve your challenge
- Treat our team members with courtesy and respect