Frequently Asked Questions
A: To open an account, please call us or email firstname.lastname@example.org. After an initial company check, we will then provide you with the required paperwork. Once the paperwork has been received and processed, you will receive an email to confirm your account is open along with your account number and credit limit.
A: You can hire or purchase equipment from us without an account by paying via credit or debit card. Contact us to find out how we can help. /p>
A: Yes. For some of our equipment, we can provide both in-house or onsite demonstrations. Simply choose whichever is most convenient for you. Contact us to see how we can help.
A: In the event that you encounter a problem with your equipment on hire, contact our customer helpline. A specialist technician will then work with you to diagnose the issue and resolve the problem.
A: Yes, equipment can be collected from our head office in Leeds during our opening hours (7:30am – 5pm).
A: Please use the service centre booking form on our website. Once you have submitted the form, we will contact you as soon as possible informing you of the next available slot.
A: All equipment on hire is charged for based on a 5-day working week. Suspensions may be available on written request. Please contact the Customer Service Team to find out more.
A: We provide a nationwide delivery service to our customers. Next-day deliveries are possible, subject to carrier availability; orders must be received by 3.30pm for this service. Please contact us for more information and to discuss your exact requirements.
A: You can confirm the off-hire of equipment, either via our customer helpline or by emailing our customer service team. On off-hiring your equipment, a team member will provide you with a unique reference number.
A: Either call our customer helpline or drop us an email and we will issue you a live hire report detailing each of your current hire contracts.
Yes – Lampe cushions can be used in most pipe profiles, including circular, ovoid and square.
Yes, all debris must be removed from the pipe before the stopper is inserted. Any marine life that may be attached to the pipe walls where the pipe is an outfall into a river or the sea also needs to be cleared.
You will need an inflation control with a pressure gauge and an inflation hose, which are provided with every hire. The inflation controller has a pre-set release valve that prevents over-inflation, so must be used every time to prevent damage to the stopper
No – since Lampe cushions have a large contact area with the pipe they do not require bracing, unlike conventional cylindrical pipe stoppers.
Yes, the Lampe cushion can be folded and rolled flat to pass through narrow openings. They are lightweight and easy to handle.
Yes – by slowly lowering the air pressure within the cushion it will allow water to pass under the cushion. This process is continued until all the water is released. The ejector on the Ant Hire controller is then connected and the remaining air in the cushion is expelled.
Yes, all the cushions in Ant Hire’s hire fleet have been treated to ensure that they are oil resistant
Yes – small cuts can be repaired by Ant Hire, while greater damage would be repaired at the Lampe factory.
No – since the cushions are not manufactured from rubber they do not age the way conventional cylindrical stoppers do. It is recommended that they are returned to Lampe every 5 years for inspection and service.
Due to a larger surface area in contact with the pipe wall, LAMPE stoppers do not need bracing against movement, unlike conventional stoppers. Each LAMPE stopper is suitable for a larger range of pipe sizes than conventional stoppers, and is suitable for various pipe profiles, not just circular. When deflated they can be folded up and passed through spaces much smaller than their working pipe size. LAMPE stoppers are not made from rubber, so do not have a limited shelf-life.